I think it depends on the institutions. Some institutions have a problem meeting their 30-day turnaround, that's for sure. We're working with them. They have high-volume requesters, and I believe we need to find solutions. We will often assign some of our own investigators to work with them on a backlog or on a type of file so that we can get them out.
However, demand has increased by 215%. The institutions are like me; they are not funded as much, maybe, and they're looking for professionals to analyze the requests.
I plan to go around and meet all the institutions and really try to focus on promoting “open by default”. I hope that will reduce the access requests, too.