I would start with the issue of the backlog in the investigation of complaints as part of our workload generally. I've explained how, through various measures, we have succeeded in doubling our productivity. What I have to do also is devote sufficient resources to investigations and increasing productivity, but I also have a mandate to promote understanding of privacy, which includes guidance, public education, and so forth. Frankly, with the increase in the number of complaints in recent years, the share of the work the office devoted to investigations has increased proportionately, and I have a statutory obligation to respond to complaints. That's okay, but there's a cost to that. The cost is that we're able, proportionately, to spend less time on public education and guidance. We have not been able to work with industry sectors to develop codes of practice.
I think that when you look at statistics around the fact that 90% or so of the population constantly say that they are highly concerned with privacy, and the majority, not surprisingly, of the population feel that they do not understand privacy issues, then we need to spend time on investigations, closing the backlog, and giving service to Canadians in that respect, but we also need to do a better job of informing the public and companies of their rights and obligations under privacy legislation. I need to find the right balance in all of this.