If you look at the complaints made over the past five years under the Privacy Act, the public sector law, the number has quadrupled. This includes two phenomena for which we have generic approaches: individuals who make a large number of complaints, and issues that result in a large number of complaints made by several individuals.
If you discount these two factors, which we manage differently, the increase is still sizable, around 40% to 50% over the past five years. The workload has increased significantly. We've dealt with it, in part, through reallocation from other sectors and preventive activities. We've also undertaken a rigorous examination of our procedures. We have used more early resolution, fewer cases with full complaints but still leading to a good resolution for complainants. We're constantly looking at our processes.
We will continue to do that with or without new funding. We've been able to double production in the past five years, so there may be some productivity gains. At some point, however, I think we're going to hit a wall.