The complaints that tend to take longer are obviously the most complex ones, and that too is related to technological change. In the public sector, a trend in the past few years has been that with technology it's easier for departments to share information, and they manage information in a horizontal way now, as opposed to in a silo.
That leads to questions around whether the information is being shared by departments appropriately, legally under the privacy legislation, and so on and so forth. You see that in national security, but also in border management or in other social programs. Information is shared more and more.
It is these kinds of issues that take longer to investigate, as opposed to the more transactional complaints, where an individual wants access to his or her file in a given department. That, we can do fairly quickly, but the more complex, systemic types of investigations take longer.