I think digital literacy campaigns are incredibly important, but only if done at scale. Who funds that scale? That could be incentivized to the platform companies to put money into that. There's a real government role there, too, for a large-scale digital literacy campaign, not just to separate blatantly true from blatantly false information. That dichotomy is very rarely presented to a user. Rather, users need to understand the system in which they are participating—why they're receiving what they're receiving, what data is being used about them and how that shapes the content they're getting. If we embed those kinds of conversations in our digital literacy campaigns at scale, then we can make some progress.
On September 25th, 2018. See this statement in context.