I think Sweden and Finland were the first to enact an access to information regime going back... in Sweden it was 1776 when they brought in access to information. They're bound to have it pretty good by this point.
In Newfoundland, and you're saying Sweden...I think we need to ensure both in terms of technology and IT and resources that we can respond quickly.
This question of frivolous or vexatious requests is an important one. We're doing research now to determine to what extent these can impede what are considered legitimate...but we also don't want to prevent people.... Broadly, there are people who may think that their request is absolutely significant, and we want to take every request seriously. We are looking at ways to improve service. Part of it will be resources to ensure that departments, broadly, and access to information have the resources they need, but part of it could be process as well.
What are bottlenecks in the process now that are preventing us from acting more quickly? That's something that we're looking at now. Jennifer may want to comment on that, but we are looking at where there may be unnecessary bottlenecks.