I'm not suggesting that we cut those people in those positions. The examples you've used aren't necessarily unique to your agency. Everybody needs accessibility, everyone needs a second language, everyone needs a Twitter feed in this day and age. It sounds like you're firm, that you need those positions, so I appreciate your answer.
Ms. Shepherd, in your annual report, people described as a “representative for a registered lobbyist” seem to account for most of your calls. These are inquiries into whether or not people can be lobbyists or if certain things are approved or not.
Could you highlight who these representatives might be? Is there an efficient public outreach to these groups? Just because they have a different lobbyist doesn't mean they need a run-through of the rules again. Is it because of a lack of public education that they don't know what the rules are?