We're hoping it's going to have no financial impact, in the sense that we just hope it's going to facilitate the experience of our complainants when they interact with our office.
The main efficiency there for us is that an online complaint form could actually be integrated to our case management system, so we would actually gain efficiencies in inputting the data from the complaint form, such as the section of the act, complainant, addresses, department, file numbers, and so on, so that this tombstone data can be integrated as the online form comes in. That would be very helpful for us.
Over 2,000 complaints came in last year, but we also got about 600 inquiries, as well. The intake unit manages quite a bit of traffic coming into the office.