I would not say that we're seeing significant improvement in these matters. It's a huge challenge to build that trust; there's no question.
I'll use an example, because I think it's telling on many levels. As you know, the government implemented a pay system called Phoenix that was criticized on a number of levels. We, the OPC, investigated the security and privacy safeguards that were in place, or not, with respect to the Phoenix system. One of the very concerning things we found during that investigation was that there was a deliberate decision by government officials not to put in place strong monitoring of who had access to personal information in the system, because it would be costly, would delay the system, and so on and so forth.
Directly to your question, I don't see many improvements. I would say it is absolutely essential that before these systems are implemented more broadly—to go back to attitudes—that government officials have an attitude of ensuring that safeguards are in place before the systems are implemented.