I don't think I've said that Canadians are concerned with the use of technology.
I did not say that they distrust technology.
Studies consistently show that Canadians are concerned that their privacy is not being protected, in both the public and the private sectors, and that they do not have control over their information. That is not to say that they do not use technology or that they distrust it. It is rather that they believe that their privacy is not being sufficiently protected, by the public or the private sectors.
Services have to be digitized, but with the use of different means, legal, technological or whatever, to make completely sure that the information is secure.