Not quite yet.
CDS, being fairly young, is also walking before it runs. The citizenship examining schedule is the closest to that. The process before was that you would get a letter in the mail that looked like a summons. It was scary and it was written in “policy-eese”, and somewhere near the bottom in small print was some instruction about where to send a letter if you wanted to reschedule. The team that worked on the project talked to people who were caught between taking their citizenship exam or attending their daughter's graduation. People would try to make it. We're going to the place where now.... The the first thing the team did had very little to do with technology, but to simplify the letter. The the first words at the top of the letter were changed to, “Congratulations, you're one step away from becoming a citizen of Canada”. Just that content design change was enough to change the experience for lots of people. Then, here's the URL, you go there, you go online, you pick other dates that you're available on, you hit submit, you receive a confirmation soon thereafter. The experience is considerably—