What we would like to deliver is a system without any closed doors, so to speak, a system that provides digital services to Canadians on the IT platform of their choice or in person at a Service Canada office. They would be able to obtain a service at a Service Canada desk or through their Apple or Samsung smart watch, for instance. Canadians would have a multitude of choices enabled by a system developed with their help. The system would be designed so that all privacy and data protection requirements and access to information standards were built in from the outset. All too often, these fundamental principles are unfortunately overlooked or relegated to the end of the implementation process. Every Canadian would have access to the services they need via their preferred gateway. Finally, the ideal system would support interoperability across different levels of government, in contrast with a single system that would have to be tested in 43 federal departments and some 20 provincial ministries.
On February 19th, 2019. See this statement in context.