Our strategy is to make sure that every Canadian is able to access services. We recognize that it's perfectly acceptable if someone opts for in-person service at a Service Canada office. I should point out that TBS has begun gauging public opinion on digital service delivery. We've learned that two out of three Canadians are comfortable with federal government departments sharing their personal information to improve service quality.
As you mentioned, the number of people who want access to digital services is on the rise, but I don't see us doing away with in-person delivery for important services. As I see it, our service strategy must adhere to a fundamental principle: no one should fall through the cracks. Trust will likely play a role as well. We'll have to show people that we can meet our commitments and that they can have confidence in the system—hence the importance of being transparent about the services we will provide and the policies we develop.