That's a very good question. I would answer with a few things.
First, I think artificial intelligence and automation, like any new technology.... My colleague, Mr. Snow, spoke to a hype cycle. It's actually a thing in our sector where we see where that technology sits on the hype cycle. I still think that artificial intelligence and the concept of job replacement is, frankly, something that is very debated. It has gone from “the machines will take our jobs” to our increasingly seeing coexistence of humans and machines, and how that will actually augment the work as opposed to replace the work.
I can't speak definitively on the strategy because I still think it's very early in the hype cycle. We're seeing that the countries that do this well are the ones that not only make the investments in these technologies, but also bring a multidisciplinary lens to this discussion.
It's not only an economic growth issue; it's a service to Canadians issue, writ large. It's also how the private sector serves citizens as well. I think it will be important for us to keep an eye on the developments. Often things are done so quickly.... A service provider from a company without necessarily.... It happens so quickly we don't see it. For example, translation services are increasingly becoming very efficient on social media platforms, and it's only for the last eight months that you've actually seen an efficiency curve really spike. So, all of a sudden, that's a different conversation than we were having six months ago.
I think the key will be multidisciplinary, making sure that we don't bring departments to an issue, but bring a horizontal sort of lens to the issues and just continue that narrative and the dialogue.