Certainly. I'll comment on both aspects.
The reason that we're trying to design—and this gets back to Mr. Snow's point—this in a way that we don't impose the structures of government on service delivery to citizens is that we just want them to see us as the Government of Canada and to make it as seamless as possible for them to access services. We do have structures, we do have laws, we do have processes within the Government of Canada, but with technology we may actually be able to represent our existence and our delivery of those services in a very different and much more intuitive way to citizens. That's what we mean by those comments: how do we streamline things for citizens? It's not what we think they want, but from talking to them, which goes some of Aaron's points, knowing what they want.
In light of that, what we've been able to do with, for example, the next generation system of Phoenix is to take a good hard look at the lessons learned that were produced by the OAG, by the Goss Gilroy report, by committee reports, and apply those lessons so that we could say they were lessons learned in the replacement of Phoenix.
For example, in the procurement exercise we're currently running, we've had user expos conducted across the entire country where we're putting the actual competing technologies that are going through this process in the hands of users for them to test and give us their comments, putting accessibility experts in a room and testing things. By putting the user at the centre of it, we've been able to change the decision mechanism from a process as Aaron was outlining it, to what the HR administrator or pay administrator, the everyday public servant, will need. We've actually embedded them in the procurement process in a way that's not been done before.
So we are able to show that we can actually move some of these issues on procurement in a very [Inaudible-Editor], where we have included everybody in the process from the beginning, including the Parliamentary Budget Officer, who sits in on our meetings once in a while, to unions and heads of bargaining agreement agents. It's been a very inclusive tent; it's been a very large tent. We have “privacy by design” principles being applied to the procurement process as well. And all of our documents, for the most part, as long they don't interfere with the procurement process, are publicly available on a portal so that people can see our transition as we're going through this and feed into the process. We're showing that we can do the thing differently. It's our first step into this space and we'll see how this goes.