One thing I wanted to go into a little bit is the differing expectations that various Canadians have. Obviously there are elderly Canadians who are less comfortable with going online, and then there are others who, as you mentioned, expect that it's going to be just as easy to deal with government as it is to deal with Amazon or any other app they might be downloading.
When you look at those different expectations, you also find a huge difference in terms of how comfortable people are in giving their information. I still know people who won't do online banking because they don't trust it.
How do you develop an all-of-government approach when you have completely different expectations among different parts of the public?