What percentage of Canadians do not want to receive services digitally? We aren't able to convince everyone; probably 10% to 20% of the population is still somewhat resistant to the idea. The in-person service delivery model people are used to is being replaced. Robots and AI are being used to deliver an increasing number of services in the digital age. How are we going to deliver those services to resistant Canadians?
On February 19th, 2019. See this statement in context.