Mr. Benay, I was gently amused, positively amused, by the following reference in your sentence: “Canadians don't need to know how government is organized or the intricacies of federal, provincial and territorial jurisdictions when they try to access services.” It reminded me generationally of when Réal Caouette, the Quebec politician, tried to justify Social Credit economic policy by saying that you don't have to understand how a carburetor works if when you step on the gas the car goes. It brings me to procurement. You talked about the investment and design stage of government services, programs and operations, and here the Phoenix system comes to mind, where apparently those who were procuring the system decided to cut costs, acquisition costs, by eliminating some of the services the manufacturer, the vendor, was actually recommending to government. We've seen the result of that today.
My question has to do with perhaps how citizens don't have to know the intricacies, but I think we have a shortcoming with those in charge of procurement within government. I wonder if you could comment on that.