Again, it's an information management problem. Service Canada is having great difficulty just with the email system currently. There is a transition period that needs to happen. It has happened with lots of agencies. There are so many things from Canada Revenue Agency that you can now get online and file online. It's happening in parts.
But the overall information management system is the problem. That's why one of our recommendations is that the Information Commissioner be given the power to order changes to the information management system in an institution, if the institution is not complying with the act because of delay.
Having a 60-day extension rule as a cap is a good idea for changing the culture and forcing that change. But again, if the information management system is modernized, then it will change from an access system to a search system, and you won't have any of these problems and you will save a ton of money as well—for everybody.