I'll say quickly that, yes, if you had a better information management system, coordinators would know what can be proactively uploaded onto the searchable website. Then you are just reducing requests and turning it into a search system wherein the public is searching, as distinct from having people run around inside government trying to find something.
Again, it all comes down to modernizing the information management system. It will save money, it will save time, and it will turn it into an open government system.