I would like to suggest a few things.
In my comments, I had suggested having a maturity model and actually realizing that you can't do everything all at once, so have patience, in terms of how you are going to achieve a goal of having a digital service, having a digital government and ultimately, a digital society. That is the road ahead of us. It's being patient and having a maturity model to clearly articulate how you're going to accommodate individual citizens from all different walks of life.
Dr. Geist, in one of his earlier comments when he appeared before this committee, talked about the universal access issue. I think that's a very important issue to think about and address, especially when you are considering the geographical limitations and challenges of Canada. Being able to provide universal, affordable access is going to be a major challenge for Canada.
Underpinning this is also understanding that not everybody, even if they had access, would have the capability of being able to partake in government services. There's the educational component and it becomes a very important piece of the puzzle.
I would recommend that the government look at a parallel way of implementing the onboarding of individuals and also to be patient. It is going to be a journey. Not everyone is going to have an equal playing field in getting onto that new ecosystem.