As for the complaints as such, as I explained, the budget should allow us to eliminate most if not all of the current backlog. We expect to reach a point of equilibrium within two years if the number of complaints and their complexity remains about the same.
I am hopeful that new private and public sector laws will have been adopted in the next two or three years. We will be able to assess the resources that are needed to process the complaints filed under those new laws once we know the tenor of the legislation and the responsibilities they bring.
In short, I think that the funding allocated to us in the budget, if it is confirmed by Treasury Board, will allow us to manage our backlog by the time the new law is implemented in two or three years.