Good afternoon, gentlemen. Thank you so much for coming.
Mr. Therrien, I read the report here, which is your departmental plan for 2019-20. I just had a few questions on it, for clarity.
One thing was that there was a decrease here. Under departmental results and “Privacy rights are respected and obligations are met”, the target percentage of complaints responded to within service standards is 75%, but it's been going down. It was 68% in 2015-16, 55% in 2016-17 and 54% in 2017-18.
Is there a reason that's happening?