Yes, the number of complaints has increased, but in fact, not as a result of putting the form online. The number of complaints has increased since people started requesting a lot more information.
The number of complaints about institutions has increased by 225% in six years. We now have 100,000 requests for access to information within the government. I receive 2,500 complaints a year. You get an idea of roughly what the percentages are.
Canadians understand and are more aware of their right to access information. They are curious. There is also a risk of more proactive disclosure. Often people do not stop there. They want to read the underlying documents. There is no doubt that the more requests there are, the more complaints there will be.