Thank you, Mr. Chair.
You mentioned 100,000 access to information requests. Every year, 2,500 complaints wind up on your desk. That means 2.5% of requesters are dissatisfied with the response they received, for whatever reason, whether it's the response time or something else. So when you launch an investigation in response to a complaint, it takes a long time.
When people file these complaints, are they aware of the cost involved in a single complaint? Maybe they think it costs around $150 or $200, but it could actually be between $4,000 and $5,000, or even $6,000 and $7,000, depending on the complaint. It's not like people are chipping in, either. This is a free service.