I wanted to follow up on what my colleague Mr. Kelly said about proactive disclosure. We know the Pareto principle of 80-20. I'm just wondering if 80% of your work is from 20% of requesters or 20% of similar questions. For streamlining and efficiency, once you get a case and you see that there's a similarity between other requests that you're getting, would it not be better to more proactively disclose that? Would that be helpful, do you think?
On May 17th, 2016. See this statement in context.