We're still facing a challenge associated with timelines, as I mentioned earlier. By that I mean we are required provide our services on a timely basis. We have service standards regarding the first contact we make, and that always creates pressure.
We also have service standards for responding to media representatives and members of the public who communicate with us. We are always under pressure, even if no service standards or timeframes are prescribed by the act when we investigate a matter. We're always under pressure to do things punctually, promptly, so that our report is relevant when it becomes available. That's one of our challenges, but we always have to operate with a sense that things have to move, and move quickly.
It has to be done in a consistent manner: we have to provide similar answers from one case to the next where the facts are the same. I think members and public office holders appreciate a bit of predictability. So we need to have tools to ensure that the advice we give is consistent.
We also have to have a professional team. By that I mean that the workplace must be stimulating. The only resource we have is the workers, the professionals who provide our services. We want to retain them because the learning curve is quite steep. Things must be done rigorously. Consistency and rigour aren't entirely the same thing. We try to be rigorous in everything we do.