I am convinced. It's only a question of the degree, but we will have a much better...both qualitatively and in terms of the supports that we'll be using. We'll use technology. We'll communicate in a way that's consistent with the 21st century and not only with words on paper, with legalese on paper. We're trying to move to plain language and real-time access, 24-7, wherever you may be on the planet.
On May 16th, 2019. See this statement in context.