We'll be on a first-name basis here next time.
Commissioner, I just want to talk again about chapter 3 and timeliness, and certainly a prevailing theme we've seen through all the witnesses is the culture of delay, that government is a laggard.
I've said it several times in this committee—and I don't think you were here at that point—but to me, you can't just throw money at culture, and you can't just throw policies and procedures at culture. Culture is something that evolves over time and is very hard to change. I liken it to when I was in the hockey business. Initially we had a culture of defeat, and it took us time to change from that culture of defeat to a culture of winning. It took us many years and it really came from the top.
I appreciate that you've been here several times and have talked about it, but can you just talk a little bit more about that culture of delay and how, once and for all, we can really change that and make it better?