Just as an example, I'll go back to one of my businesses. This is a little bit different. We used to invoice our customers. On our invoices we put “net 30 days”, so everybody would pay us in 30 days. We made a subtle change on our invoice to “net 15 days”, and we were shocked at how many people would pay us in 15 days simply because we changed that part.
This is what your website states: “Both Acts allow for a legal response time of 30 calendar days from the date of receipt of an official request.” Is there any merit in thinking that if it were less, people would be quicker to respond? I mean, knowing that you have 30 days is somewhat self-fulfilling. I know you just said 16 days, but what if the website said 15 days? Would things be quicker?