I think at the end of the day, the way in which my provincial colleagues have implemented similar schemes demonstrates that it's only the tip of the iceberg. Only the small minority of cases of complaints lean to order making. Before you get there, you try to resolve, you try to mediate, you try all kinds of things that we would try to do. I don't see why we would have a different experience from that experience in provinces where order making is a necessary tool to use in few cases. It's important to have the tool in the tool box, but in managing the volume of work and the volume of complaints, I don't think that order making would be used in very many cases.
