It would be ideal to reduce the inventory of complaints as much as possible before changing the system, especially with the older files. Despite everything we've implemented this year, we'll keep and continue using certain procedures if we change to an order-making model.
We've established a simplified model for administrative files. We're doing a great deal of mediation and obtaining many results. We're therefore settling as many cases as possible before conducting a complete investigation.
We developed this model according to the model at the Office of the Information and Privacy Commissioner of Ontario, which works this way. Members of that office trained us so that we could be ready to transition to an order-making model.