Why they are there is that we have not been able to deal with the incoming complaints over the years.
When I started at the OIC in 2009, we had 2,500 files in the inventory. We were able to reduce the inventory until about 2011. We were down to 1,700. After that, we had a combination of budget cuts and a reduction overall. We had a reduction in staff and an increase in the number of complaints. Compounded, we ended up at 3,000.