Thank you, Chair.
It's great to see you again, Commissioner.
In my previous life, when I was with the Saint John Sea Dogs, a hockey team, and before that in different businesses, we had quite an extensive budget process. If somebody came to me and said they needed an amendment or supplemental budget money to the tune of 30%, I'd be very concerned and we would look at that.
That said, from a business perspective, I think the first thing I would ask is, have you have looked at the process internally? Did you do everything you possibly could do internally to alleviate this problem? Could you share with us some of the initiatives you took before you came here to drive down that number of complaints?