Essentially all of the private sector complaints that come into our office go through a process of mediation, where the interests of the parties are examined and investigated, and the rights of the individual are balanced with the obligations of the organizations. We say it's a process of mediation in addressing a complaint and determining an outcome in which both parties' interests are given consideration. Organizations, understanding that we do have order-making powers, are certainly more compelled to work creatively or effectively with us through that process.
On February 21st, 2017. See this statement in context.