Absolutely. Enforcement powers [Technical difficulty—Editor] infrequently. As I mentioned, close to 90% of the cases that come into our office are resolved informally. We make recommendations, the organization agrees to implement those recommendations, and the matter is resolved. The complainant is happy, and that's the end of it. A small percentage of cases go to inquiry and result in a binding order. It's a very, very small percentage. I think that only once in 10 years have we actually gone to court, filed an order in court—and even that ended up being resolved before the court heard the matter. It's a helpful tool in the tool box, but it's a last resort.
On February 21st, 2017. See this statement in context.