Yet, it looks like there are a lot of resources to get these done in a pretty short period of time. Perhaps you could speak to those 18 people who deal with those 2,000 requests, and then perhaps you could speak to the remainder of the employees in the office and what they're busy doing. I understand the 45 case files and the 2,000 requests, and I want to get a better picture of the resources deployed.
On May 2nd, 2017. See this statement in context.