Certainly we have ongoing discussions about the efficiencies of processes. A big part of our work, taking about 50% of our resources, is spent investigating complaints. I can't push and say, “Are you sure you want to do this or that?”, because we have a statutory obligation to deal with complaints, but we do have ongoing conversations around whether the process we use to investigate complaints is efficient and so on.
On May 4th, 2017. See this statement in context.