Ms. Legault and Ms. Michaud, thank you very much for your presentation.
Ms. Legault, since your term is drawing to a close, I would like to congratulate you on everything you have accomplished over all these years.
In answering a question earlier, you mentioned a drop in the performance of our institutions. In your presentation, you said you have begun a strategy to manage the complaints against Canada Post.
I would like to hear more about this drop in institutional performance, including Canada Post, and would like to hear your thoughts on that. Please elaborate also on the strategy to manage the complaints filed against Canada Post.