Yes. We've been on a continuous cycle of improvement, certainly for as long as I've been there. Just to give you a sense, when I became commissioner we had just gotten the Internet in the office, and that was 2009-10. I was the one, as assistant commissioner, who made that come into the office. The Office of the Information Commissioner of Canada has come an extremely long way in the last eight years. In terms of efficiencies, now we're looking at software to go through our 10,000-page records so that we can do word searches and such.
On May 4th, 2017. See this statement in context.