No. I believe we will be improving our processes and our procedures to try to address those issues. I don't believe it's an issue of resources. It's an issue of coming up with a better process so that we deal with these issues up front. It's also an issue of telling people why we're doing what we're doing. I think that goes a long way to addressing this situation. And when I say “people”, I mean telling the Information Commissioner up front that here's an issue and here's how we're dealing with it, and telling the applicant. I believe with open communication we help deal with the potential for complaints.
On March 22nd, 2016. See this statement in context.