It depends. If the information was submitted in hard copy, it's not accessible electronically. However, people who have submitted their documents more recently in electronic format can check.
The delays can sometimes be a few months, such as in the case of an immigration process. After two or three months, people start to wonder how far along their application is because the information is not really accessible electronically.
In April, we will make changes to give people an option to create their own account, even if they sent their documents in hard copy. That way, they will be able to check what is happening with their file. We hope that change will help us with request processing.