It is interesting to note that half of the complaints the commissioner has received are from one individual.
We can see that some people are satisfied with the current format. Their problems are resolved, and this format meets their needs. Therefore, the number of complaints may appear to be higher than it really is.
The cases that most often lead to delays are those that are complex or those for which documents are in foreign missions. We have to physically pick up the documents, bring them back to Canada, sort through them and consult other departments. That is what leads to delays. In those cases, the delays exceed 30 days. Complaints are often caused by the fact that the individual who submitted the request does not accept the response related to the delay.
Is there anything you want to add, Michael?