Our situation is very similar. We benefit, if you will, from the fact that the case processing is much more straightforward than processing the complex files that we have. We know that we will have growth every year of probably 16% to 20%. We've done analysis of what this means, what kinds of cases these would be and thus what kinds of skills and people we would need. It's safe to say we assume generally that we won't have any more money to do this, so our focus tends to be on being more efficient and, as we were discussing earlier, on making things more electronic, on making processes more rigorous, such that we know where to go for the information, get it quickly, get it clearly, and get it out to the requesters.
On March 22nd, 2016. See this statement in context.