Generally speaking, if you have a dispute from an experience you've had at the border, we have a recourse directorate within the corporate affairs branch that will receive a complaint or a compliment, and it will be appropriately handled through the organization and you'll get a response. You can also go through your member of Parliament or write the minister. There are other ways of bringing this to our attention.
On September 27th, 2017. See this statement in context.