I don't think they should change. I think the green paper spells it out and has a working system, except there have been some major flaws in it. One of the major flaws is that I think we are over-concentrating on the role. It's important but it's not the only player in the access regime that is of the committee itself. If she lacks the resources to do her job properly, the complaint properly, then we should give her more resources. But let's make sure that what she has already is being used properly.
We need to give more powers at the front end where 90% of the requests are handled. Give them the resources; give them the power; give them the kind of encouragement that they require. Only then and if required should we augment these powers, certainly at the commissioner level, with order-making power, because I don't think it's going to solve anything. If it solves something, it'll be a very small fraction of the 2% of requests that are subject to a complaint. It may make us feel good. It may reduce the overall numbers of complaints taken to the federal courts, but at the end of the day that won't help the system, broken as it is at the front end, where over 90% of the requests are mired. So there you are.