Mr. Drapeau has made a big point about the 2% of appeals. It's true that only 2% of cases go to appeal, but the impact on the 78,000 cannot be ignored. Somebody referred to the 1,110-day delay that the Department of Defence arrogated to itself. I went to a court case and finally the court decided that the Department of Defence did not have the right to impose that kind of delay. That has an impact on the 78,000, not just the 2% that go to the appeal.
I fully agree that the nature of appeals is not the only part of the system that needs attention, and I agree that resources need to be directed at the front end. I'm not sure what the problem is. Our subject is the act, and I talked about the changes we'd like to see in the act. Having a commissioner with order-making power would reverse the burden of who needs to go to court. That is a huge change in the system. Doing that will make public bodies much more careful not just to follow the decisions of the commissioner. I think that will have an amelioratory effect on the whole system, because those decisions will become binding and they would be respected by those processing the 78,000 requests.