I disagree with that point. I don't think they are saying that they don't want to process them. In fact, if I look at the percentages, these two groups process 60% of all access to information requests.
I would take a completely different approach from the one you're taking, Ms. Legault. The people who do the majority of the work have asked for what seems to me an extremely reasonable thing: tell us what you're looking for, and the time frame, so we can be more efficient. You are presenting it as if they are just saying this so they can say no to everything. That doesn't jibe with me.