The reason I'm recommending that there be a formal provision for mediation is that sometimes some complainants do not wish to participate in the mediation process. I think the mediation process is extremely helpful in resolving complaints in a more timely way. I think that would be helpful. It also puts focus on the mediation process with institutions as well.
The certification of orders for me, and the publication of my orders, would be helpful because if there is an order that is certified in the Federal Court, as I've explained, and the order is not followed, then it would be a contempt of court proceeding, which is faster. The publication of orders for me would be helpful because it would develop a body of decisions that could be used as precedents for institutions and give guidance. We wouldn't be reinvestigating the same issues over and over, because we would have this body of orders.
I think that would be a great benefit to all involved.