I have two points to answer Mr. Rankin.
First, if you have an incompetent bureaucrat, they may be incompetent, quite frankly, in their duty to assist. They may have all the information and be incompetent in finding it. I don't think it's useful to criticize a bill because the people who are going to implement it might be incompetent. They might be incompetent in any number of ways. But that's not our role here. Our role is to write proper bills with the assumption that the bureaucracy is competent. So your argument does not hold water.
The second point is about the request for this information. We also heard clearly that timeliness is important. We heard time and time again that the speed of answering requests is important. Now, what's being asked for in section 6—which is not mandatory in being able to deny a request—is to specify the subject matter. What are you looking for, and what is the subject matter? What is the record you're looking for and the period? These are simple things. If you're not able to provide that, through the duty to assist, you'll be assisted in providing it. You could say that the guy helping may not be that good at helping. Okay. The guy looking may not be that good at looking. There are any number of reasons that bureaucracy may not work properly, but that's not how you address the bill.